That’s chaos. Since businesses can jump to a new provider before organizations even know they are unhappy, controlling the customer experience across this ecosystem is imperative.

When Forrester first introduced the Customer Experience (CX) Ecosystem concept three years ago, we found that companies’ attempts to innovate their CX were limited by tunnel vision. They couldn ...

The 8x8 Technology Partner Ecosystem transforms customer experience and engagement by democratizing seamless, next-generation, native integrations for organizations of all sizes without requiring ...

Customer Ecosystem Dynamics: Customer ecosystems are not just theoretical concepts; they have practical implications. For instance, they experience network effects, where the value of a product or ...

Add to this dilemma the complexities surrounding the customer ecosystem serving both business customers and consumers, who have different needs, purchasing habits, and values.

Techsommet AI In Contact Center Virtual Summit SPONSORS AI is no longer a futuristic concept—it’s the engine behind next-gen customer experiences. This summit is about making that future ...

NEW YORK, Nov. 28, 2017 (GLOBE NEWSWIRE) -- James Wright, an expert in customer experience, joins Bain & Company as Executive Vice President, Experience Innovation. In this role, Wright will work ...