Klarna opens a direct line to CEO Sebastian Siemiatkowski for its customers to offer feedback and ask questions – with the ...

CMSWire's Customer Experience Leader of the Year shares how her Five-Star Service program connects team empowerment to measurable CX impact.

Limit order (blue line) instead waits for a seller to cross the spread. This order is “advertised” (lit), so the seller knows the buyer exists, and when a seller crosses the spread, the buyer saves ...

EVEN though I was trying to disconnect for at least a little while over the weekend, it did not take long for the news about the postponement of the EDSA rehabilitation project to find me. More than ...

To transform the data into cash flow Companies that capture data stand to profit from it. Data brokers, or data service ... data from a customer’s interaction with a call center, machine ...

When run on public cloud services TAMS benefits from the scalability, robustness and availability of any well-designed cloud service. Freed from the ... In the case of Flow A in the diagram above, ...

Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

By offering transparent tooling and clear implementation examples, OpenAI is pushing agentic systems out of the lab and into everyday use.

Within a couple of years, 50 percent of the organizations that had planned to replace their customer service personnel with ...

The 8x8 Analyst Summit 2025 was all about AI, ecosystems, and CX-first thinking.

The customer service call center for The Roanoke Times and other Virginia newspapers owned by Lee Enterprises is back in operation after a phone outage on Tuesday. The local customer service ...

When you shop through retailer links on our site, we may earn affiliate commissions. 100% of the fees we collect are used to support our nonprofit mission. Learn more. Bob Solomon was counting the ...