The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

What’s the most valuable lesson you’ve learned about identifying your ideal customer, and how has this lesson shaped your ...

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...

Reddit is full of raw, unfiltered feedback from call center workers. The message? It’s not the tech that’s broken. It’s the ...

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

Since then, organizations have been chasing the promise of AI and its ability to simulate human interactions with consumers across the customer journey with varying degrees of success. Communication ...