The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

What’s the most valuable lesson you’ve learned about identifying your ideal customer, and how has this lesson shaped your ...

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...

Reddit is full of raw, unfiltered feedback from call center workers. The message? It’s not the tech that’s broken. It’s the ...