Recent research by Glia, a digital customer service platform provider, reveals a significant level of dissatisfaction among ...
AI-powered comms provider looks to take leading collaboration system to next level, adding contact centre functionality to ...
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ThePrint on MSNAI Mona Lisa to touchscreen Last Supper, Da Vinci goes hi-tech. Some call it ‘dumbed down’The show Da Vinci Genius made its India debut at NESCO Centre in Mumbai last week. It brings the Renaissance master’s art, ...
AI has helped the BPO industry by boosting efficiency. While it automates repetitive tasks, workers in the Philippines are ...
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Alberta’s ambitious plans to see $100 billion worth of artificial intelligence data centre infrastructure built in the ...
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ITWeb on MSNConnectLive 2025: Redefining customer experiences, transforming contact centre operations in Jhb, Dbn, CTConnectLive 2025 provides a platform for industry experts and decision-makers to explore solutions, share best practices and ...
Networking and security company Cisco has announced that its Webex Calling and Webex Contact Centre cloud-based services have ...
In 2023, the Solutions segment maintained a leading position within the Call Centre AI Market, commanding a market share of more than 68.5%...” - Tajammul PangarkarNEW YORK, NY, UNITED STATES ...
The emergence of DeepSeek is being seen as the first visible challenge to costlier models such as OpenAI and Anthropic, and ...
GPU-as-a-service refers to cloud computing service that provides access to GPUs on demand for workloads such as machine ...
Customer experiences increasingly define brand success, and contact centre organisations are turning to advanced technologies ...
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