AI-powered comms provider looks to take leading collaboration system to next level, adding contact centre functionality to ...

Networking and security company Cisco has announced that its Webex Calling and Webex Contact Centre cloud-based services have ...

In 2023, the Solutions segment maintained a leading position within the Call Centre AI Market, commanding a market share of more than 68.5%...” - Tajammul PangarkarNEW YORK, NY, UNITED STATES ...

Customer experiences increasingly define brand success, and contact centre organisations are turning to advanced technologies ...

Analyst Brandon Lee has kept his "buy" calls on Keppel DC REIT, MINT and Digital Core REIT; he sees their unit price ...

Microsoft has pledged £150,000 of funding toward digital infrastructure for Kallabot, an AI-powered call centre concept from ...

Alberta's ambitious plans to see $100 billion worth of artificial intelligence data centre infrastructure built in the province over the next five years are still on track despite a recent development ...

Telviva CEO David Meintjes writes on the key trends that will drive business communication in 2025 and beyond.

The emerging, cost-effective Chinese AI alternatives have prompted US President Donald Trump to say it is a wake-up call to ...

India calls for proposals to build its own AI foundational model to compete with foreign models, ensuring alignment with ...

VoIP (Voice over Internet Protocol)—a flexible, cost-effective solution that uses the internet to handle calls, video ...