Communications Alliance has released a draft of a new Telecommunications Consumer Protection Code saying it will deliver a host of stronger consumer protections including improved customer service ...

The TCP Code drove a fall in consumer complaints to the Telecommunications Industry Ombudsman (TIO) of 35.8 percent since 2012, from 193,702 in 2011-12 down to 124,417 in 2014-15.

Telephone and internet prices will be demystified and consumers given more powers than ever before when a tough new consumer protection code comes into effect tomorrow.

Central Bank announces new consumer protection code Updated / Monday, 24 Mar 2025 15:51 The Central Bank said the new provisions will apply from March 2026. Aengus Cox. By Aengus Cox. Agriculture ...

The Australian Communications and Media Authority (ACMA) has issued its telecommunications consumer protection guidelines in response to calls for a simpler set of rules for telcos and users alike.

Insurers will be required to secure an “opt-in” consent from consumers when setting their policies to renew automatically under the Central Bank’s updated consumer protection code.