You have to take action to make customer feedback meaningful, and it starts with closed-loop follow-up. As practitioners, we are getting much better at making customer feedback operational.

For most closed-loop feedback control systems, phase margin is greater than 45° (less than 315°) when the loop gain is greater than 0 dB. Gain margin is -20 dB or lower when the loop phase delay ...

Clay Halton was a Business Editor at Investopedia and has been working in the finance publishing field for more than five years. He also writes and edits personal finance content, with a focus on ...

CVS Health has made a concerted effort to connect the feedback it collects — the good, the bad and the ugly — with its own associates, executives and the customers themselves. To support this move ...

Building trust and responsibility: Closed-loop communication encourages an environment of trust and accountability. Leaders who actively seek feedback and confirmation from their team members show ...