Generative AI is redefining what’s possible in customer service. Offering more than incremental improvements, it unlocks a ...

FICO CIO Mike Trkay drives innovation with an unusually broad purview, managing technical operations behind ...

Cloud computing has been attracting huge attention in recent years. More and more individuals and organizations have been moving their work into cloud environments because of its flexibility and ...

With omnichannel marketing showing 287% higher purchase rates than single-channel campaigns, the ability to send exactly the right message to a customer at exactly the right time and in exactly the ...

David Jones is using customer feedback to influence everything from store leasing conversations to store refreshes and product selection, through an expansive ‘voice of customer’ program. The ...