Flight delays and cancellations can disrupt travel plans, causing frustration. When faced with such issues, immediately ...

I'm a budget-savvy traveller, but my No.1 hack is to enlist help from a travel professional. Here's five reasons to use a ...

While Qantas would not confirm to Information Age whether AI voice deepfakes were used in the breach, the cybercrime group ...

Clint Crowster, 46, has carved an impressive path in the Business Process Outsourcing (BPO) industry, transitioning from a humble call centre agent to the founder of 'askOsca.com,' a thriving BPO ...

Cleaning products manufacturer Clorox fell victim to a Scattered Spider social engineering attack two years ago – it blames ...

Agentic AI doesn’t spell the end of human call centre workers, says Salesforce By Christopher TredgerJohannesburg, 21 Jul 2025Linda Saunders, country manager and senior director of Solution ...

Inspector Abdul Rehman Siddiqui was suspended after a probe revealed he had ignored a 2019 kidnapping case linked to the ...

The fear of picking up the phone is related to fears of being criticised, judged, and rejected, and comes under the ambit of ...

A diary recovered from one of the accused in a Delhi-NCR cocaine cartel bust has exposed a disturbing network of high-value ...

Skipping the call queue and getting hold of a real person fast can be quick and easy if you know the right phrases to feed ...

Clorox has sued IT services firm Cognizant for allegedly providing system logins to a hacker who caused the company $580 ...