According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

A federal judge on Thursday temporarily paused President Donald Trump’s plan to offer buyouts to millions of federal workers, ...

Charter Communications, which does business as Spectrum, plans to close an Akron residential inbound sales call center and lay off 259 workers there.

An obscure government office is at the center of Elon Musk's efforts to target federal data and advance Trump's agenda ...

and even social media management, for the past two decades or so, the BPO sector in the Philippines has been associated with call centers serving English-speaking customers. For Junique ...

In today’s fast-paced business landscape, customer experience stands out as a key differentiator. Key Takeaways Call centers ...

All of the call center platforms on this list include ... You don’t have to integrate separate tools for analytics or workforce management, plus its entry-level plan supports voice and 20 ...

Artificial intelligence is rapidly advancing in trucking technology. From optimizing routes to predicting maintenance needs, here are some ways AI is already transforming the ...

The 2025 PHS Philadelphia Flower Show will take place from Saturday, March 1, to Sunday, March 9, at the Pennsylvania ...