From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

A group of 600 deceptive call center employees in Maharashtra’s Thane, allegedly collaborated to pull off a fraud involving over 15,000 Americans, resulting in estimated losses exceeding $50 ...

CommsCoach is AI-powered technology designed to give dispatchers real-world experience in a controlled environment in ...

The II MEF Battle Simulation Center will prepare marines on every level. The purpose for the center is for training, wargaming, and experimentation with partners across the Marine Corps.

Financial services company Wachovia opened the 108,000-square-foot facility at State Street and Hawthorne Avenue SE in 2004. Four years later, Wells Fargo took over the Salem operation when it ...

Pitch Perfect Solutions demonstrates that remote call centers can thrive. By focusing on employee satisfaction, clear communication, and practical technology, the company has managed to turn a ...

The School of Nursing will create a new $34 million simulation center to advance cutting-edge nursing research, education and professional development. The center, announced Friday by Gov. Kathy ...

BUFFALO, N.Y. – The University at Buffalo School of Nursing will create a new $34 million simulation center to advance cutting-edge nursing research, education and professional development. The center ...

MANILA, Philippines— Aside from the existing 1348 hotline, a bigger call center will soon be set up in Manila for distressed overseas Filipino workers (OFWs). It will be manned by 30 former OFWs ...

Connecticut-based telecommunications provider Charter Communications will close its Worcester call center on June 26, as the company is reducing its overall headcount in Central Massachusetts ...

Proposal to automate VA call centers part of layoff plan, sources say By Brian Todd, CNN Mar 28, 2025 Updated Mar 29, 2025 0 1 of 2 ...