The business landscape of today is very competitive, where customer experience reigns supreme, with it being one of the key differentiators. Now, the frontline of this environment of customer ...

The foundation for successful quality assurance is establishing a clear, cohesive vision that aligns closely with the company’s objectives. Whether the goal is improving customer retention, resolving ...

GoContact, a leading global customer experience technology provider, announced today the release of its latest AI-powered ...

Call centers try to answer 80% of calls within ... “AI systems make it easy to collect and organize call data for quality assurance, compliance monitoring or routine training, and then flag ...

Enhance Health LLC, accused with seven other companies of organizing a fraudulent scheme to switch Obamacare enrollees’ ...

Here’s how it works: The AI system analyzes what the caller needs and assigns a confidence score. If it’s certain, it routes ...

Steps that food manufacturers should take when responding to a food or dietary supplement incident, including investigating ...

Some child care centers in low-earning zip codes are slowly emptying, even as the wait list for their services grows.

Welcome to the Archrock fourth quarter and full year 2024 conference call. Your host for today's call is Megan Repine, Vice President of Investor Relations at Archrock. (Operator Instructions) Thank ...

Good morning, and welcome to the Icahn Enterprises L.P. fourth-quarter 2024 earnings call. At this time, all participants are ...