ROI CX Solutions: Yes, AI Can Improve Your Call Center (But Only If It’s Used Correctly …)
As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.
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Equature Introduces SmartScore AutoQA: The Future of Automated Call Quality Assurance
SmartScore AutoQA is now part of Equature's Communications Intelligence Package. Agencies can schedule a demo at www.equature.com. Equature is a leading provider of public safety solutions, helping ...
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O’Fallon, Mo., 911 dispatch center integrates AI technology into call taking, offering quality assurance to community
LOUIS, Mo. (First Alert 4) - A St. Charles County police department is incorporating artificial intelligence technology into its 911 dispatch center, serving as a quality assurance and learning ...