ROI CX Solutions: Yes, AI Can Improve Your Call Center (But Only If It’s Used Correctly …)
As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...
Kellogg School of Management8d
Design and Control of a Large Call Center: Asymptotic Analysis of an LP-Based Method
Citations: Bassamboo, Achal, J.Michael Harrison, Assaf Zeevi. 2006. Design and Control of a Large Call Center: Asymptotic Analysis of an LP-Based Method. Operations Research. (3)419-435.