CLEVELAND, Ohio— The company that owns a Middleburg Heights call center agreed to pay $85,000 to settle accusations that it fired a Black woman by falsely claiming she cursed during a call ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience.

They’ve been in training since December. WATCH: Catoosa opens 911 call center to improve response times Laine Cole is one of them. “It feels nice to help people,” she said.

Call center employees said in interviews that they knew of, or had heard omnipresent rumors of, or feared, a variety of AI tools. At some Kaiser Permanente call centers, unionized employees protested ...

In a different call center, Kevin Asuncion transcribed medical visits from half a world away, in the United States. You can get used to the hours, he said in an interview last year: 8 p.m. to 5 a.m.

Implement voice of the customer (VoC) programs to adapt call center experiences dynamically based on evolving customer needs. Editor's note: This article was updated with new content April 29, 2025.

MANILA, Philippines— Aside from the existing 1348 hotline, a bigger call center will soon be set up in Manila for distressed overseas Filipino workers (OFWs). It will be manned by 30 former OFWs ...

FARGO — A community conversation about the future of the Fargo Park District quickly turned into a question-and-answer session about the looming potential closure of a north Fargo senior center.

MANILA, Philippines — The National Technical Support Center (NTSC), dubbed as the “technical call center” of the Commission on Elections (Comelec), will begin its operations on May 2, 10 days before ...

Trump cut short the planned hour-long call with Turnbull as the conversation turned contentious over asylum seekers. The episode prompted administration officials to curb the access to readouts ...

Teleperformance SE, the world's largest call center operator, is implementing an artificial intelligence system designed to soften the accents of English-speaking Indian workers in real-time.

In the face of rising customer demand for new digital services, global telecommunications provider Vodafone is exploring innovative ways to enhance the customer experience, including better handling ...