Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

Q1 2026 Earnings Call Transcript June 9, 2025 Operator: Greetings. Thank you for standing by, and welcome to Skillsoft’s First Quarter Fiscal 2026 Results and Conference Call. [operator Instructions].

The numbers say college officials are getting better, but the temperature around their highest-profile mistakes is only ...

Some conversations are fulfilling, whereas others are frustrating and discouraging. What accounts for these differences, and how can we consistently elevate our conversations?

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CMSWire's Customer Experience Leader of the Year shares how her Five-Star Service program connects team empowerment to measurable CX impact.

County officials and municipalities are struggling to understand the new landscape for federal funding of local projects. Shannon Moore, director of the county’s Energy and Environment Division, said ...

The experts debate whether you should choose an island or a peninsula, and they don't mean for your next holiday destination ...

During the mundane of a December in the NBA, months before the Thunder would face the Pacers in the NBA Finals, Alex Caruso ...

For developers using SwiftUI, UIKit, and AppKit, an updated set of APIs make it easy to adopt the new design. By using Liquid ...

President Trump said that Iran appeared to have rejected a key element of an American proposal aimed at breaking the deadlock ...

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