Starting July 17th, the dedicated line for LGBTQ+ individuals will no longer be an option and that means more calls to crisis hotline centers across Missouri.

CLEVELAND, Ohio— The company that owns a Middleburg Heights call center agreed to pay $85,000 to settle accusations that it fired a Black woman by falsely claiming she cursed during a call.

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience.

Apple is introducing new AI-powered call screening and “hold assist” features in its latest mobile operating system, iOS 26. In iOS 26, when you receive a call from an unknown number, call ...

Today's Wake Up Call comes from Catholic Charities Teen Center in Dorchester, which is undergoing renovations thanks to the help of more than 100 volunteers.

A profit center attempts to generate new revenue or repeat business, while a cost center focuses on customer retention to prevent lost business. Understanding call center objectives and goals will ...

CATOOSA, Okla. — After 28 years, the town of Catoosa is once again operating its own dispatch and 911 call center. Money concerns and changing technology led to moving their operation under ...

Aside from the existing 1348 hotline, a bigger call center will soon be set up in Manila for distressed overseas Filipino workers (OFWs).

The 17,000-square-foot facility on Mohouli Street will operate as a unified call center for the county’s police and fire departments.

The National Technical Support Center, the "technical call center” of the Comelec, will begin its operations on May 2.

First responders in Laconia are one step closer to getting a new 911 call center.

WORCESTER ― Charter Communications will shutter call center operations at its Higgins Street location. The call center employs 174 people at 95 Higgins St., the company said Thursday. The ...