From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

H ENDERSON, Ky. (WEHT) – According to the Kentucky Emergency Management (KYEM), Governor Andy Beshear announced that Kentucky ...

Discover how AI-driven speech analytics is revolutionizing call centers by enhancing customer experience, improving agent ...

The AI boom has increased the challenge of forecasting power demand and revenue for new power generation facilities.

Amperity, the AI-powered customer data cloud, today announced that it has been positioned in the Leaders Category of the IDC MarketScape: Worldwide Retail Customer Data Platforms 2025 Vendor ...

Apple's Worldwide Developers Conference (WWDC) starts today with the traditional keynote kicking things off at 10:00 a.m. Pacific Time.

The Denver-based startup CloudBurst Data Centers, founded in 2022, wants to build the data center on 96 acres of rural land it purchased in February at 2955 Francis Harris Lane.

As a result of growing AI workflows, data centers are expected to reach 35 gigawatts of power consumption annually by 2030, up from 17 gigawatts in 2022.

U.K. Retail Giant M&S Says Customer Data Was Compromised in Cyberattack The company suspended online orders for weeks after the breach, which may have exposed contact details and birth dates.

Billy Roberts does his best work with data. Roberts, a gifted cartographer for the Department of Energy’s National Renewable Energy Laboratory (NREL), makes maps. Gorgeous, sprawling, informative maps ...

AT&T's Pueblo call center. which opened in 2006, will close in June when the lease expires on its building. The closure is part of a company-wide effort to streamline operations.