From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

H ENDERSON, Ky. (WEHT) – According to the Kentucky Emergency Management (KYEM), Governor Andy Beshear announced that Kentucky ...

Discover how AI-driven speech analytics is revolutionizing call centers by enhancing customer experience, improving agent ...

As AI adoption ramped up, colocation facility rental rates rose precipitously during the first three months of the year, ...

Data from Quantum Metric’s latest survey uncovers the reasons why companies need to prioritize digital improvements for their contact centers.

The AI boom has increased the challenge of forecasting power demand and revenue for new power generation facilities.

LOUISVILLE, Ky. (WAVE) - The battle against a data center being built in Oldham County continues. On Thursday, the Board of Adjustments and Appeals made a motion to deny an appeal concerning the ...

According to data from WDMWW, Microsoft was the sixth top water user in the month of May. The tech corporation used 2.1 million gallons of water across its five data centers.

And with that, you now have the full list of Zombies maps across the entire Call of Duty series, all in one place. For more on the current titles, check out our Black Ops 6 and Black Ops 7 pages.

Brazil’s Central Bank faces a tough Selic rate decision amid conflicting inflation and activity data. Short-term inflation has improved, but long-term expectations remain above target levels.

Data centers receive much of the AI hype, but the longer-term opportunity lies beyond them, in the real-world uses that will affect people's lives.