From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

H ENDERSON, Ky. (WEHT) – According to the Kentucky Emergency Management (KYEM), Governor Andy Beshear announced that Kentucky ...

Discover how AI-driven speech analytics is revolutionizing call centers by enhancing customer experience, improving agent ...

As AI adoption ramped up, colocation facility rental rates rose precipitously during the first three months of the year, ...

Data from Quantum Metric’s latest survey uncovers the reasons why companies need to prioritize digital improvements for their contact centers.

The AI boom has increased the challenge of forecasting power demand and revenue for new power generation facilities.