As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Their courageous mothers had something to say to @SelenaGomez and those who oppose securing our borders," the White House account posted on Friday, along with a clip of the aggrieved mothers ...

After being called out for aggressively adjusting himself at last weekend's Grammy Awards, Boone said he's gonna keep the ...

Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

Daniel Diefenbach, a New Windsor artist, began creating art when he was a child. His father was a commercial artist who had an art gallery and a studio in Niagara Falls, New York. His father also ...

The Eagles have always spent under Jeffrey Lurie, but this season was different. Plus, why time might not be on Patrick ...

If the call is credible, the scramble begins. Immigrant advocacy groups deploy a rapid-response team to investigate. RELATED: What rights do immigrants have? This Perris center has answers On ...

In Los Angeles County, Cabrera attributed the hotline’s low call volume to the number becoming an immigration agent spotting line ... Pomona Economic Opportunity Center, adding that a similar ...