CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow®, and ScreenMeet, the only ServiceNow native provider of AI and video-based remote support, today announced the ...

I took out a $250,000 policy for a 10-year term. At the time, the payments were $200 per month.' Dear Quentin, I am an old man in my 80s. When I was 50, I retired from a civil-service job after 30 ...

The city is using a tool with artificial intelligence to respond to more than 40 percent of its nonemergency interactions — ...

Five9's 2Q25 results are likely to beat consensus, while concerns regarding the substitution of human agents with AI are ...

Guilherme "Gui' Silva was on his way to pick up his 4-year-old daughter on San Juan Island when masked ICE agents in unmarked cars detained, his wife said.

A penny for the thoughts of our thankless call center workers. Long have they had to endure indignant customers fuming at them for problems beyond their control. Now they must suffer accusations that ...

Guilherme “Gui” Silva, a 35-year-old visual artist, was "ambushed" by ICE agents on his way to pick up his 4-year-old ...

Help us. Hundreds of people packed the Franklin Community Center Tuesday night to call on the city of Santa Barbara to defend them against raids by U.S.

When trades and signings happen in the NHL, a lot of us here in the media are in the business of making snap judgments. Heck, ...

Most people are able to apply online but only about a third of those who call reach a live person. The number of call center ...

Industries with significant field operations are poised to leverage mobile AI agents for operational agility. Here’s a first ...

Labor Department data shows two-thirds could not reach agents in late June as staffing levels continue to decline.