WRAL 5 On Your Side warns you about the red flags of a scam all the time, but a new scam tries to use those warnings against you.

The city is using a tool with artificial intelligence to respond to more than 40 percent of its nonemergency interactions — ...

Five9's 2Q25 results are likely to beat consensus, while concerns regarding the substitution of human agents with AI are ...

Guilherme "Gui' Silva was on his way to pick up his 4-year-old daughter on San Juan Island when masked ICE agents in unmarked cars detained, his wife said.

A penny for the thoughts of our thankless call center workers. Long have they had to endure indignant customers fuming at them for problems beyond their control. Now they must suffer accusations that ...

The Glass House immigration raid on July 10 was one of the biggest since the president's inauguration. Here's how it went down at a Camarillo farm.

Guilherme “Gui” Silva, a 35-year-old visual artist, was "ambushed" by ICE agents on his way to pick up his 4-year-old ...

Help us. Hundreds of people packed the Franklin Community Center Tuesday night to call on the city of Santa Barbara to defend them against raids by U.S.

When trades and signings happen in the NHL, a lot of us here in the media are in the business of making snap judgments. Heck, ...

Since early June, more than two dozen people have been arrested by immigration agents in San Francisco. Often these arrests ...

Most people are able to apply online but only about a third of those who call reach a live person. The number of call center ...

Industries with significant field operations are poised to leverage mobile AI agents for operational agility. Here’s a first ...