California, Arizona, Colorado and Nevada joined a coalition that asked Congress to prohibit U.S. Immigration and Customs ...

Reddit is full of raw, unfiltered feedback from call center workers. The message? It’s not the tech that’s broken. It’s the ...

A penny for the thoughts of our thankless call center workers. Long have they had to endure indignant customers fuming at them for problems beyond their control. Now they must suffer accusations that ...

Heart Evangelista knows how to join the humor train! On TikTok, the Global Fashion Icon shared a video of herself with ...

Berlin-based Synthflow is targeting customer call centers with its conversational AI voice agents, and says it already has over 1,000 clients.

For the first time in history, New Yorkers will be able to file discrimination reports over the phone with the launch of the ...

In all, the global call center industry is poised for a dramatic shift in the coming years, and the world will be on the line to hear about the results.

AI is driving a new wave of CCaaS market growth. NICE, Genesys and Amazon Connect lead the seat count — but the game is ...

Soon, many patients might initiate contact with the health system not by speaking with a call center worker or receptionist, but with AI.

The city is using a tool with artificial intelligence to respond to more than 40 percent of its nonemergency interactions — ...

Federal agents are looking for the individual who appeared to pull a gun on U.S. Immigration and Customs Enforcement agents ...