With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI ...

Merwil Gutiérrez, was deported to El Salvador's notorious super prison, despite his family's insistence that he has no gang ...

Does the Trump administration value due process? Right now, in the cases of Mahmoud Khalil and Kilmar Armando Abrego Garcia, ...

Federal investigators provided an update on the status of their investigation into a targeted attack that led to the ...

Call centers often evoke images of robotic voices and scripted responses, leading to a perception of impersonal, transactional interactions.

The DOT said Mandarin-speaking tourists can talk directly to dedicated Tourist Assistance Call Center agents who speak Mandarin, available Monday to Friday, from 8 a.m. to 5 p.m. (Philippine Standard ...

After officially being eliminated from the playoffs, here are three early predictions for the Islanders during the 2025 NHL ...

Kilmar Abrego Garcia, 29, has been in El Salvador’s Terrorism Confinement Center for almost a month. Here’s everything that’s happened since he was arrested on March 12.

President says Fed Chair Powell’s ‘termination cannot come fast enough’ after tariff comments - President lashes out at Fed ...

A new agent called S2, created by the startup Simular AI, combines frontier models with models specialized for using ...

How AI-powered virtual agents enhance efficiency in contact centresIssued by ConnectJohannesburg, 15 Apr 2025Visit our press officeCX leaders are re-imagining their customer journeys using AI. (Image: ...