The $200 million renovation and expansion of Cincinnati's Duke Energy Convention Center will bring a mid-century building into the modern age.

AI is transforming Indian call centers. What does it mean for workers? To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion ...

Change isn’t coming — it’s already here. In nearly every corner of business, and particularly in the legal industry, the pace of innovation is accelerating. Marketing and public relations ...

In all, the global call center industry is poised for a dramatic shift in the coming years, and the world will be on the line to hear about the results.

A new paid leave program for city workers is causing "unintended consequences" at Denver's 911 call answering center, with overall leave usage among 911 call takers shooting up 334% in 2024. That ...

VA approves design for new memorial center at Fargo National Cemetery The planned facility can begin construction this year now that the U.S. Department of Veterans Affairs has given the design ...

The Better Business Bureau's National Advertising Division reviewed Microsoft's Copilot AI advertising. It was not amused.

Bruce Damonte/American Institute of Architects The patient-centered design of Jefferson Health's Honickman Center earned it a Healthcare Design Award from the American Institute of Architects.

Nearly 150 call center employees in the Phoenix metro will be laid off by a global customer experience solutions firm.