When is answering your phone risky business? When a scammer is on the other end of the call waiting to record your voice. A ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

We put our favorite earbuds to the test to find the best options for calls, evaluating background noise reduction, ANC, and ...

On the House floor Monday night—in a speech that was jarring, graphic, and nearly an hour long—Rep. Nancy Mace (R-S.C.) made ...

The Maryland State Police (MSP) is asking drivers to stay off the road after answering over 700 calls for service during the ...

Connecting with an expert over the phone might sound old-fashioned but some say it can be the fastest way to solve your ...

Linda McMahon, Donald Trump’s nominee for education secretary, revealed the chilling next front line in Republicans’ anti-DEI ...

ROANOKE, Va. (WDBJ) - Getting around become a bigger challenge for us as we get older, especially when it comes to dialysis ...

The initiative is part of a branded calling feature originally introduced by AT&T and TransUnion last year. The reason for the call will be displayed alongside ...

The lieutenant is now a key member of AFR's recruitment program, where he strives to increase diversity within the fire service. He does that through career fairs, school visits and hands-on training.

Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...