When you call a 1-800 number, you’ll often end up speaking to someone in the Philippines. Call centers are a huge part of the country’s economy, employing more than a million people. In recent years, ...

Andy Studio is driving a transformation for a European service company that has raised £2 million to reinvent its operations ...

Rocket CRM, a U.S.-based provider of customer relationship management software, has officially launched its enhanced CRM ...

After the widespread adoption of cell phones in the 2000s, softphones have become the next big step forward in telecommu ...

A growing concern today is that the acceleration of the so-called ‘twin transition’ — green and digital — is dramatically ...

Explore why equity markets stay resilient despite uncertainties. Assess if current high valuations signal opportunity or risk. Click for more.

The AI revolution has reached a critical turning point, with 78% of organizations now using AI in at least one business ...

Looking for a better way to manage customer conversations? Discover the top free CRM software options for 2025, including ...

VitalPBX launches a seamless Salesforce CRM integration, empowering contact centers with real-time insights, and enhanced customer service capabilities.