RingCentral Inc. today debuted an artificial intelligence agent that companies can embed into their phone systems to automate ...

Both packages are designed with the customer in mind, offering omni-channel support that includes voice, SMS, email, social ...

Klaviyo (NYSE: KVYO), the company that powers smarter digital relationships for 167,000+ businesses, today announced Klaviyo B2C CRM, the only customer relationship management (CRM) platform built for ...

AI-driven conversational interfaces, such as chatbots and voice assistants, can simplify this process by allowing users to ...

SuccessKPI, a cloud-native, workforce engagement management (WEM) provider, reported over 100% revenue growth in 2024, driven ...

The numbers are starting to come in, and many companies report that some gen AI investments are starting to pay off — but not ...

Introduction Predictive dialer software is a call automation tool used in contact centers to improve outbound call efficiency by predicting age ...

Brett Arends is an award-winning financial writer with many years experience writing about markets, economics and personal finance. He has received an individual award from the Society of American ...

I had the chance to talk to Dan Roche, CMO at Workbooks, about how AI is currently being applied to CRM and which business challenges it may help solve in the future.

The business landscape of today is very competitive, where customer experience reigns supreme, with it being one of the key ...

Good afternoon, and welcome to the HubSpot's Q4 2024 earnings call. My name is Andrew, and I'll be your operator today. At ...

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