ServiceNow’s recent Yokohama platform release also strengthened CRM capabilities like self-service commerce portals, turnkey CCaaS integrations, and AI agents designed specifically for CRM use cases.

Tap your CRM’s hidden insights. Cluster audiences, craft persona-driven ad copy, and optimize site content to boost paid media results.

Konnektive's advanced CRM analytics helps you identify high-value customers, optimise campaigns, and drive long-term growth through smarter, data-backed decisions.

Phenom ranked highest among all vendors in the 2025 Gartner® Critical Capabilities for Talent Acquisition Suites (Recruiting) for the Extended CRM Emphasis Use Case for its Talent CRM.

Companies that generate leads and track client data benefit from customer relationship management (CRM) software. Learn the CRM basics.

This article explores the historical evolution, strategic benefits, and future trends of CRM systems, emphasizing their critical role in business strategy.

The agency reported 271 AI use cases in 2024, which it said represented a 66% increase from its reported 2023 total.

The Biden administration has finalized guidance for federal agencies’ 2024 artificial intelligence use case inventories, teeing up a more comprehensive process than previous years and setting a ...

Considering that use case specification often plays the most important role in requirements engineering, transitioning from a design on paper to an editable, standard-compliant model is a fitting ...

TheCustomer Relationship Management Industry Report 2024 - Integrable, Easy-to-use CRM Solutions with AI and Data Analytics Enable Personalized Customer Experiences - ResearchAndMarkets.com ...