There Are Some Good AI-For-CRM Use Cases Out There Already Clearly, the customer service agent use case is well established ... of the conversations. (See the diagram at the start of this article.) ...

Phenom Ranked #1 for Extended CRM Emphasis Use Case in the 2025 Gartner® Critical Capabilities for Talent Acquisition (Recruiting) Suites Report Recognized for its Talent CRM in Extended AI ...

Phenom ranked highest among all vendors in the 2025 Gartner® Critical Capabilities for Talent Acquisition Suites (Recruiting) for the Extended CRM Emphasis Use Case for its Talent CRM.