When trying to teach a complex subject, sometimes the best strategy is to wrap it in something familiar. Like a burrito.

Strategic vertical integration calls for a broader mandate. It means integrating upstream suppliers and downstream service ...

Cisco's AI prevents problems before customers know they exist, cutting support cases 25%. Inside their practical approach to ...

Verizon has implemented Google’s Gemini AI to support its customer service teams. Trained on roughly 15,000 internal ...

It’s natural to dislike certain subjects in school. With so many topics to tackle, it’s easy to convince yourself that ...

Developing a solid corporate communications strategy can help a business thrive by preventing the costly mistakes that inevitably result from miscommunication. The field of corporate ...

When faced with a tricky maze task involving hidden information, humans instinctively toggle between two clever mental ...

The hidden costs multiply from there: decision paralysis as executives question every AI recommendation, expensive systems ...

Find new ideas and classic advice on strategy, innovation and leadership, for global leaders from the world's best business and management experts.

Our free membership, business.com+ ... Here are some ways middle management can become a problem: Middle management fosters bureaucracy. Say you appoint a regional sales manager to unify sales ...

She holds a Bachelor of Science in Finance degree from Bridgewater State University and helps develop content strategies. Every successful business has a plan and knows where it is heading in the ...

A version of this article appeared in the November 2004 issue of Harvard Business Review. Robert S. Kaplan is a senior fellow and the Marvin Bower Professor of Leadership Development emeritus at ...