These tools, available through the myCigna member portal, are designed to make navigating health insurance more ...

Cigna Healthcare Unveils Industry-Leading AI-Powered Digital Tools for a Simple and Reliable Customer Experience ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

Sunny users will now be able to use the Sunny Visa Prepaid Card to spend their health benefits and rewards earned through ...

Cigna Healthcare, the health benefits division of the Cigna Group, has released a set of digital tools aimed at improving the ...

Tech leaders explain how they're trying to use artificial intelligence to better understand customers and communicate with them, without seeming robotic.

AI agents are rewriting the future of customer experience. Here's what developers and tech leaders need to know now.

As customer expectations change, insurers must take a proactive approach while being responsive to their needs and AI can ...

Rather than replacing human representatives, the tool was created to support staff by providing clear, plain-language responses during customer interactions.