The health system has seen big improvements in how it engages, retains and serves its consumers, including more than 200,000 ...

U.S. companies are using generative AI, raising concerns about data privacy, compliance, and operational risks.

SAP CEO Christian Klein outlines the triadic philosophy behind the company’s approach to business artificial intelligence (AI).

While AI may be the catalyst behind the recent wave of data company M&A, the market was ripe for consolidation.

With a geographically spread-out workforce, Nate Byers of Calculated Wealth recognized the need to invest in defensive ...

Interview Adoption of generative AI for enterprise customers isn't taking off in the manner many in the industry expected – and there are major obstacles in the way, according to Rania Succar, ...

But for many businesses, the core experience of using a CRM system hasn’t kept pace with the evolving expectations of modern customers, or the realities of the people managing those relationships.

As artificial intelligence (AI) continues to gain prominence, understanding its application in customer relationship management (CRM) has become increasingly critical. Advances in computing power, big ...

Jeff Rosenthal, head of CRM product strategy and go-to-market for North America at monday.com, discusses how the company's approach to integrating CRM into its platform has led to more than 27,000 CRM ...

We recently published a list of 15 Best Big Tech Stocks to Buy According to Analysts. In this article, we are going to take a look at where Salesforce, Inc.