With staff no longer tied up on the phones, table turn times dropped nearly 50%, so staff could focus on in-person diners.

Uncover the mechanics of AI agents and their transformative power in modern workflows. Learn how they differ from traditional ...

The integration of AI into Contact Center as a Service and Unified Communications as a Service tools is having a measurable ...

The smartest companies aren’t choosing between traditional systems and AI. They’re building hybrid automation models that ...

Customer support. AI is being used to analyze conversation history, past purchases and intent in real time. It personalizes ...

The term "AI agent" is everywhere in tech conversations, but it's clear that the definition of an AI agent is far from unified. What exactly does it mean?

Databricks also announced updates to its Unity Catalog that expand support for Apache Iceberg — the open-source table format ...

Tamir Poleg and Leo Pareja detailed how human real estate agents fit into the picture in an AI-driven home sale transaction.

The CIA's chief AI officer is excited by the prospect of agentic AI, though she stopped short of connecting it to mission ...

Microsoft delivers another internal AI tool for the rest of us that adds agents to workflows and site reliability engineering ...

Researchers at the Else Kröner Fresenius Center (EKFZ) for Digital Health at TUD Dresden University of Technology, in ...