With staff no longer tied up on the phones, table turn times dropped nearly 50%, so staff could focus on in-person diners.

The integration of AI into Contact Center as a Service and Unified Communications as a Service tools is having a measurable ...

Uncover the mechanics of AI agents and their transformative power in modern workflows. Learn how they differ from traditional ...

The smartest companies aren’t choosing between traditional systems and AI. They’re building hybrid automation models that ...

Customer support. AI is being used to analyze conversation history, past purchases and intent in real time. It personalizes ...

The term "AI agent" is everywhere in tech conversations, but it's clear that the definition of an AI agent is far from unified. What exactly does it mean?

Tamir Poleg and Leo Pareja detailed how human real estate agents fit into the picture in an AI-driven home sale transaction.

The CIA's chief AI officer is excited by the prospect of agentic AI, though she stopped short of connecting it to mission ...

The AI-powered framework offers customized operational guidance, accelerating agentic AI from idea to execution across ...

In addition to the model, Meta has released three new benchmarks to support researchers in evaluating how well AI can reason ...

Researchers at the Else Kröner Fresenius Center (EKFZ) for Digital Health at TUD Dresden University of Technology, in ...