One-click calling‍, End-to-end encryption‍, Call reporting, Switcing from chat to voice‍, elevating ongoing chats into calls when needed and affordable call rates, are some of the reasons why you must ...

A call center RFP streamlines the procurement process, reduces risks, and sets clear expectations for service providers. It ultimately helps businesses secure a reliable and efficient call center ...

USSD Codes: The Ultimate Convenience Tool for South Africans Unstructured Supplementary Service Data (USSD) allows users to access a variety of services through simple short codes, typically starting ...

AI-driven call centers enable businesses in South Africa to automate repetitive tasks like call routing, handling customer queries, and data entry, allowing human agents to concentrate on resolving ...

Giant companies in Kenya such as Safaricom are leveraging AI in call centers. Interestingly, small and medium companies in Kenya are also adopting AI in their call centers, and the results have been ...

How Manufacturing can Leverage WhatsApp API in 2024 With the WhatsApp Business API, manufacturers can deliver personalized and efficient customer support. Automate responses with chatbots to handle ...

Have you always wanted to open a business in Ghana? Be it a sole Proprietorship, partnership, and/or a company, this article delves into the primary requirements to do so.

Unlock the power of personalized engagement and lead generation with the WhatsApp Business API, a game-changer for real estate. This dynamic platform enables real estate professionals to effortlessly ...

Instant response, quality lead generation, automated workflows and better customer engagement are some of the reasons why AI-powered WhatsApp is a must-have for your business.

With a WhatsApp chatbot, your business can deliver real-time, automated customer support 24 hours a day, 7 days a week—without missing a single message.

Financial institutions such as banks can leverage WhatsApp API to deliver smooth communication services. This includes customer support, marketing messaging, and leveraging cross-selling and upselling ...

In Tanzania, businesses are embracing AI powered call centers, not to replace human labor, but to enhance it and make it more efficient.