Why Poor Customer Service Is No Good: Real-Life Examples Good customer service ... British Airways customer did more than just rant online about missing luggage — he paid for a promoted ...

AI is making a lot of things easier. It saves time, increases productivity and can even enhance creativity when used well.

Here are just three of the best examples of when bad customer service had a serious impact on a brand and its public perception. Note that in all three of these cases, the brand had a chance to ...

Most consumers can relate to either seeing or experiencing poor customer service, whether it’s at ... I often use the 2017 example of the passenger being dragged off the overbooked United ...

There's bad customer service — and even worse bogus customer ... insurance companies, cable companies, online retailers and more. Amazon News, for example, took to the social media platform X in early ...

A quarter of South African customers would ditch companies after just one poor experience, while 63% of them would switch to competing brands after just two-to-five bad examples of customer service ..

In February, Canada's Civil Resolution Tribunal — an online platform ... Botshit is one example of how the use of AI might worsen companies' customer service. As businesses employ generative ...

People from underrepresented ethnic and racial groups tend to rate poor customer service less negatively than white people do, according to new peer-reviewed research we co-authored. Many ...