Yes, Zendesk does have a Support API to help customers collect ticket data; however, you’ll need to work with a trusted eDiscovery partner to turn incomprehensible JSON files into review-ready data.

Zendesk’s AI-first approach aims to resolve 80% of customer issues automatically, while changing pricing, voice support, and ...

Zendesk does offer a Support API that allows you to collect only what you need, and has useful endpoints like incremental exports.

Building on the momentum of the recently launched Zendesk Resolution Platform, a complete AI-first solution that integrates ...

Acquisition accelerates Zendesk's analytics capabilities, roadmap, and brings instant innovation to customers ...

Customer service platform Zendesk completed acquisition of AI-native analytics company HyperArc to enhance its data insights offerings.

A Zendesk app is a piece of software that extends the functionality of Zendesk, a customer service and support platform. Zendesk apps are designed to enhance the customer service experience by ...

Zendesk for Service now boasts better support for multichannel ticket management, custom agent and manager environments, and a huge app marketplace. Just be prepared to pay for it.

Salesforce vs. Zendesk Sell Comparison Salesforce and Zendesk Sell are two leading CRM platforms for small businesses. Here's how they compare.

Zight now integrates with Zendesk, allowing support teams to embed screen recordings, GIFs, and annotated screenshots directly into tickets for faster, clearer responses. The new Request Video ...

GlobalLink Now Automates Translation of Ticket Conversations Within Zendesk’s Agent WorkspaceNEW YORK, March 03, 2025 (GLOBE NEWSWIRE) -- TransPerfect, the world’s largest provider of language ...