“By integrating modern tools and AI-led workflows, we are equipping our frontline network with the capability to resolve ...

When deciding between Salesforce implementation or Salesforce customization, several factors come into play. These considerations help organizations choose the approach that best suits their needs. 1.

But it’s not just AI-centric companies advancing the technology. Thursday, cloud-based sales software company Salesforce also announced a new AI system centered around what might be the next ...

Cloud software provider Salesforce has announced its own content management system, Salesforce CMS. Salesforce CMS allows users to create and manage content while delivering it to any digital platform ...

Salesforce executives present its Agentforce agentic AI technology as a ‘whole system’ approach not hung up on large language models. They say it is a ‘holy trinity’ of data, apps and agents.

• Key metrics and reporting: Establish key performance indicators (KPIs) for your Salesforce solutions and ensure your provider delivers regular reports on system performance and business impact. 6.