Furthermore, Freshdesk offers omni channel communication, incorporating live chat, web ... skill-based routing, reporting, and analytics. The help desk software market is witnessing significant ...

I'm looking for a free help desk and knowledge base software solution ... Easy to config is prefered, free and web based is a must.<BR><BR>3 years ago or so I ran into a product as described ...

Earlier this month, UniPress Software Inc. rolled out FootPrints 6.0, a new version of its Web-based help desk software. The company believes that some of the features of its software package ...

SolarWinds' Web Help Desk is a web-based help desk software platform designed to manage IT service requests and streamline support operations. It offers features such as ticketing management ...

Enter UniPress Software's (Edison, NJ) latest release of its Web-based help desk and customer support software, FootPrints 5.5. Chief among the upgrade's enhancements is FootPrints' workday calendar, ...

Nohelty switched to Web-based help desk software. Now staffers can access help desk resources using only a Web browser. “This wasn’t realistic with [the previous] client/server implementation ...

Web Help Desk supports more servers because it runs as a Java servlet; it’s compatible with various Windows, Linux, and Mac operating systems. The free software also omits ads and includes ...

Zendesk has upgraded its Web-based help desk software to simplify and automate how its users capture, analyze and respond to public Twitter messages that merit a customer-service response.

delivering a Web-based help desk platform that allows administrators to gain control of a remote system to resolve problems without having to preinstall any software. Called LogMeIn Rescue ...