I'm looking for a free help desk and knowledge base software solution ... Easy to config is prefered, free and web based is a must.<BR><BR>3 years ago or so I ran into a product as described ...

Furthermore, Freshdesk offers omni channel communication, incorporating live chat, web ... skill-based routing, reporting, and analytics. The help desk software market is witnessing significant ...

Earlier this month, UniPress Software Inc. rolled out FootPrints 6.0, a new version of its Web-based help desk software. The company believes that some of the features of its software package ...

Web Help Desk supports more servers because it runs as a Java servlet; it’s compatible with various Windows, Linux, and Mac operating systems. The free software also omits ads and includes ...

SolarWinds' Web Help Desk is a web-based help desk software platform designed to manage IT service requests and streamline support operations. It offers features such as ticketing management ...

delivering a Web-based help desk platform that allows administrators to gain control of a remote system to resolve problems without having to preinstall any software. Called LogMeIn Rescue ...

Enter UniPress Software's (Edison, NJ) latest release of its Web-based help desk and customer support software, FootPrints 5.5. Chief among the upgrade's enhancements is FootPrints' workday calendar, ...

Nohelty switched to Web-based help desk software. Now staffers can access help desk resources using only a Web browser. “This wasn’t realistic with [the previous] client/server implementation ...

Zendesk has upgraded its Web-based help desk software to simplify and automate how its users capture, analyze and respond to public Twitter messages that merit a customer-service response.