I am looking some opensource software that has the following fuctionality:<BR>trouble ticketing<BR>change requests<BR><BR>bonus features are:<BR>asset tracking<BR>knowledge base<BR><BR>I would ...

Whether it is for streamlining customer support requests, managing maintenance issues or scheduling work, a trouble ticketing system ensures that nothing gets dropped, lost or forgotten about.

A customer trouble ticketing (help desk ... OTRS is the shortened form of the Open Source Ticket Request System. As the name suggests, it’s a free ticketing software to manage customer tickets. OTRS ...

OTRS is a very powerful open-source ticketing help desk solution ... you’ll wind up with more and more agents who work with the ticketing system. As that number grows, you’ll want an easier ...

So come on in, and let's get started! First up, a quick introduction to OTRS. OTRS is an open-source, highly scalable trouble ticket system written in Perl. Built and maintained in Germany by the OTRS ...