Salesforce Sales Cloud and ServiceNow’s customer workflows are both powerful software solutions for customer service teams (Image credit: Salesforce, ServiceNow) ...

It is managed by long-time Fontaine employee Aaron Puckett, who has been promoted to director of customer support. Robbie Laney has been hired as a product sales engineer reporting to Puckett.

When the marketing, sales, and customer service departments start collaborating, suddenly the window into the life of a consumer expands and you don’t see just one interaction.