Independent contractors who handle customer service chats on Samsung’s website say that, in addition to sales chats, they’re increasingly expected to handle customer service chats — work for ...

It is managed by long-time Fontaine employee Aaron Puckett, who has been promoted to director of customer support. Robbie Laney has been hired as a product sales engineer reporting to Puckett.

Invest in Good Customer Support Setup: Optimizing after-sales service not only leads to improvements in revenue, gross profits, and operational efficiency, but even in the overall customer experience.