In the coming weeks, we will discontinue our Technical Support email address and use only the new ticket system moving forward. With the new ticketing system, our users will be provided with immediate ...

If your business develops software and/or services, you probably need a help ticket system to keep things running smoothly. Find out how to install the open source osTicket to make this a reality.

Currently, the average employee is distracted by system disruptions once every 11 minutes and needs an average of 25 minutes to refocus on tasks. ... not as a tech support ticket to close.

Using Xpander’s AGS, Axis automated the retrieval and contextualization of diagnostic data for support tickets. This system now: Automatically queries multiple internal systems for relevant data.

The company's support site allows anyone to open a ticket using any email address and subject line. The system then replies automatically, sending a case number and using the submitted ticket ...

According to a news release, the new “Ticket to Tech” program began piloting its first cohort of 35 students this month, training them for entry-level tech support jobs in cloud computing ...