In the coming weeks, we will discontinue our Technical Support email address and use only the new ticket system moving forward. With the new ticketing system, our users will be provided with immediate ...

Currently, the average employee is distracted by system disruptions once every 11 minutes and needs an average of 25 minutes to refocus on tasks. ... not as a tech support ticket to close.

If your business develops software and/or services, you probably need a help ticket system to keep things running smoothly. Find out how to install the open source osTicket to make this a reality.

According to a news release, the new “Ticket to Tech” program began piloting its first cohort of 35 students this month, training them for entry-level tech support jobs in cloud computing ...