In the wake of the ongoing problems salesforce.com and its customers have reported to its online CRM service, we are concerned that the hosted, or ASP business model is receiving unfair criticism ...

Salesforce.com on Thursday announced Service Cloud, an extension to its software-as-a-service (SaaS) model that is intended as a way for companies to communicate with their customers over the web ...

Under the new model, Salesforce customers will pay $5 per login for up to 5 logins per month, but as part of a special promotion, that rate has been reduced to 99 cents per login through the end ...

Speaking on The Circuit with Emily Chang, Benioff said Salesforce's new AI platform, Agent Force, aims to deploy a billion ...

This week at Dreamforce, a large cloud computing event sponsored by Salesforce.com, customer service company Genesys will announce a new application for use on the Salesforce.com application platform.

CRM and SaaS provider Salesforce.com have announced that there Force.com Cloud Computing Architecture (our review here) is to now offer Development-as-a-Service (DaaS), a new pricing structure and ...

Salesforce today detailed the next generation of Salesforce Field Service, its suite of machine learning-powered tools tailored for field service.Among the highlights are appointment scheduling ...