Salesforce on Wednesday will announce an upgrade to the Service Cloud offering it unveiled back in January, incorporating enhancements to its social networking tools and announcing plans for the ...

Salesforce.com has announced the “next generation” of its Service Cloud platform that has been redesigned with new features as well as improvements for easier application setup and management.

Salesforce also said that it is adding a new Einstein Copilot for Sales Actions to the Sales Cloud, which is targeted at making sellers more productive. This will automatically generate ...

Salesforce revamps architecture, aims to run its applications on any public cloud Salesforce acquires Slack for $27.7 billion in its largest acquisition ever: Here's the plan ...

Today, Salesforce is announcing a significant upgrade to its product, dubbed the "Service Cloud 2," adding additional functionality in three areas of the product.

Vonage Premier for Service Cloud Voice is currently available on the Salesforce AppExchange with Salesforce BYOC for CCaaS integrated capabilities now available for customers to pilot.

Avaya OneCloud™ for Service Cloud brings together calls, digital engagement and CRM application-provided people information to empower service agents – Providing Next-Gen Telephony and ...