Customer success managers are typically measured on metrics like net promoter score (NPS), customer satisfaction (CSAT) and ...

Enterprise legal teams are among the most active adopters of AI in the legal sector, particularly when it comes to ...

Once you've differentiated between employee satisfaction and employee engagement, another challenge remains: assessing them Topics Spotlight: AI-ready data centers ...

How to Measure Customer Satisfaction for Strategic Management. Effective leaders establish a comprehensive business plan and define strategic objectives to manage their operations.

Why 'Customer Satisfaction' Misses the Mark — And What to Measure Instead Instead, we need to be focusing on a more accurate metric for predicting success: customer loyalty.

Net Promoter Score may be easy for companies to gather and assess, but it does a poor job of predicting customer retention. “The problem with customer satisfaction surveys,” a sales manager ...

How to Measure Management Satisfaction. Small businesses rely heavily on their managerial staff. While a larger company might be able to withstand the unexpected departure of a key manager, ...